Contact

//Contact Tech Support

Hours: M - F
8:00am - 8:00pm
480.456.6678 x4015


Please click on the topics below to expand helpful information.

//System Requirements

INTERNET + EMAIL

  • 1.5 MB minimum bandwidth DSL or Cable preferred (Dial-Up not recommended)
  • Personal E-mail address (free from Gmail, Yahoo, or Hotmail)

HARDWARE

  • CPU: Intel® Core Duo or Dual Core (I3 or better recommended) or AMD equivalent
  • RAM: 1 GB minimum (4 GB recommended)
  • HDD: 120 GB minimum (200 GB or more recommended)
  • VIDEO: 1024x768 minimum Resolution recommended
  • MONITOR: 15” Widescreen or greater recommended
  • AUDIO: Sound card with speakers or headphones (or headset with microphone)
  • AUDIO: Microphone (required for Foreign Language courses & Tutoring)
  • PRINTER: Inkjet or laser printer (not required, but helpful)

OPERATING SYSTEM

  • Windows® XP SP3 or Windows® 7 or Mac® OSX (10.4 or later)

//Software + Plugin Requirements

The link below will download all software necessary to run the Primavera Course Player, including Flash player for IE, Flash player for other browsers, Java, Quicktime, Adobe Reader, Adobe Shockwave, Silverlight and Firefox. This link will work for PC users only.

If you prefer to download the required software individually, please use the links below.

ADDITIONAL SOFTWARE RECOMMENDED:

//Internet Browser Options

//Opening Pop Up Windows

Upon logging in, the Student Portal should open in a new window.  If you are having trouble logging in please check our How to: Disable Pop Up Blocker for instructions on disabling pop up blockers.

*Some operating systems will minimize the new pop up window to the task bar.  Please be sure to check the task bar for any pop up windows

//Opening PDF files in Browser (Adobe Reader)

  1. In Adobe Reader or Acrobat, choose Edit > Preferences.
  2. Select Internet.
  3. Deselect Display PDF In Browser, and then click OK.
  4. Choose Edit > Preferences > Internet, select Display PDF In Browser, and then click OK.

Check Firefox settings

  1. At the top of the Firefox window, click on the Tools menu, and select Options....
  2. Select the Applications panel.
  3. Find Adobe Acrobat Document in the list and click on it to select it.
  4. Click on the drop-down arrow in the Action column for the Adobe Acrobat Document entry and select Use Adobe Acrobat (in Firefox).

Contact Primavera

2471 N. Arizona Ave.
Chandler, Arizona 85225
480-456-6678
1-877-877-4628 (toll free)
480-355-2100 (fax)


Copyright © 2000-2010. Primavera Technical Learning Center. All rights reserved.